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Cookie Policy

What are cookies?

Like most websites, we use cookies on our website, which amongst other things, help us to improve your experience of our Website and to ensure that it performs as you expect it to. Cookies are small data files which are placed on your computer or other devices you may use to browse this Website. They are used to remember when your computer or device accesses our Website. 

Cookies are essential for the effective operation of our Website or the effective delivery of a service you have requested. In addition, cookies allow us to understand who has seen which pages, to determine how frequently particular pages are visited and to determine the most popular areas of the website. Non-personal information such as browser type, operating system and domain names, are collected during visitors’ use of the Website and this information may be used by us to measure the number of visitors to the Website and how the Website is performing. 

Depending on the type of cookies we use, cookies also allow us to make the Website more user-friendly. The Website may also use cookies to make sure you don’t see the same content repeatedly and/or to deliver content specific to your interests. 

Websites must get consent to send cookies to your computer or mobile device unless the cookies are essential to provide services to you.

You can set your cookie preferences when you arrive at our Website, or change them at any time by clicking on the ‘Cookie Setting’ link at the bottom right of the website.

You can also set your preferences and block certain types of cookies that are not necessary by changing the settings on your browser. Learn how to do this here

Unless the cookie is an essential cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Although, please do remember that if you do not consent to our functionality cookies, parts of our website may not work.

The table below explains what cookies we use on our Website, why we use them and whether they are essential or another type of cookie e.g. “functional” or “analytical” cookies. We also state in the table whether a cookie is a “persistent” or “session” cookie. The difference is that: 

  • Persistent cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a “persistent cookie” is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website. 
  • Session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.


Essential cookies are essential to enable you to receive a service on a website. For example, cookies to operate online shopping baskets, do your internet banking or to comply with the law (e.g. such as to keep your information safe). We would not be able to operate our website without using the “essential” cookies listed below. These cookies are used to direct you to the correct server to balance the website load. 

CookieDomainPurposeDurationMore information
DYNSRVdonnaockenden.comSaves which load balancer you are using to ensure a consistent browsing experience  SessionControlled by our hosting provider, TSO Host.
sl_messagedonnaockenden.comUsed by our hosting provider to load balancePersistent Controlled by our hosting provider, TSO Host.
wordpress_test_cookiedonnaockenden.comChecks to see if cookies can be usedSessionUsed by WordPress to check if cookies are enabled
wp_langdonnaockenden.comCurrent language codeSessionUsed by WordPress to show the correct language
langcdn.syndication.twimg.comUser language preference cookie52 yearsCreated by Twitter to show the Twitter feed
wpl_user_preferencedonnaockenden.comStores your cookie preferences1 weekUsed to remember what cookies you have allowed/disallowed
wpl_viewed_cookiedonnaockenden.comStores if you have seen the cookie notice1 weekUsed to prevent the cookie notice from appearing on every page load


Functional cookies allow the website to remember choices you make and customised preference settings. They also enable enhanced, more personal features, e.g. a website may be able to provide you with local weather reports or traffic news by using a cookie to remember which region you are in. Information collected by “functional” cookies may or may not be anonymised, but they cannot track your browsing activity on other websites. 

yt-remote-device-idyoutube.comYouTube sets this cookie to store the user’s video preferences using embedded YouTube videosNever
ytidb::LAST_RESULT_ENTRY_KEYyoutube.comThis cookie is used by YouTube to store the last search result entry that was clicked by the userNever
yt-remote-connected-devicesyoutube.comYouTube sets this cookie to store the user’s video preferences using embedded YouTube videosNever
yt-player-bandwidthyoutube.comThis cookie is used to store the user’s video player preferences and settings, particularly related to bandwidth and streaming quality on YouTubeNever
yt-remote-session-appyoutube.comThis cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video playerSession
yt-remote-cast-installedyoutube.comThis cookie is used by YouTube to store the user’s video player preferences using embedded YouTube videoSession
yt-remote-session-nameyoutube.comThis cookie is used by YouTube to store the user’s video player preferences using embedded YouTube videoSession
yt-remote-fast-check-periodyoutube.comThis cookie is used by YouTube to store the user’s video player preferences for embedded YouTube videosSession


Analytical cookies collect information about how visitors use a website, for instance, which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. Any information collected by these cookies is anonymous. We only use such information to improve our website. 

CONSENT.youtube.comThese cookies are set via embedded YouTube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback. No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.16 years 4 months


YSC.youtube.comThis cookie is set by YouTube and is used to track the views of embedded videosSession
VISITOR_INFO1_LIVE.youtube.comThis cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website5 months 27 days
IDE.doubleclick.netUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.1 year 24 days
test_cookie.doubleclick.netThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user’s browser supports cookies.15 minutes
yt-remote-device-id.youtube.comThis cookie is set via embedded YouTube videosNever
yt-remote-connected-devices.youtube.comThis cookie is set via embedded YouTube videoNever
VISITOR_PRIVACY_METADATAyoutube.comYouTube sets this cookie to store the user’s cookie consent state for the current domain6 months
PREFyoutube.comPREF cookie is set by YouTube to store user preferences like language, format of search results and other customisations for YouTube videos embedded in different sites8 months
yt.innertube::nextldyoutube.comYouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seenNever
yt-inntertube::requestsyoutube.comYouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen

How do I change my cookie settings?

You can change your cookie preferences at any time by on the ‘Cookie Settings’ link in the bottom right of the website. You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.