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I would like to take this opportunity to thank you for all your relentless work in exposing the unacceptable care and treatment that vulnerable people with Dementia endured on the Dementia assessment ward  Tawel Fan, Ysbyty Glan Clwyd,  BCUHB. Your first report published in June 2015 was the catalyst to the review of the Governance arrangements that were in place at the time of the Tawel Fan scandal and up to the early part of 2018. Your Governance review highlighted a lack of governance and major system failures that permeated throughout Older People’s Mental Health Services in North Wales.
My family and I will always be grateful for your genuine kindness, support, honesty and objectivity throughout a very difficult time. Your resilience and determination in the search for the evidenced truth is commendable.
It remains to be seen if BCUHB will make any significant progress in improving the care and treatment of people with Dementia and the wider services of Older People’s Mental Health Services following your Governance Review, but there is some comfort to be had in that these services are no longer under the radar but are now under a very bright spotlight. For that, I also thank you.

Mrs J, North Wales
January 2019